0800 567 7444

Swift Money Ltd - Complaints Policy

Your views are important to us and if we do not deliver to the high standard of service you should expect, or if we make a mistake, we want to know. We will investigate your complaint and try to resolve the problem as quickly as possible.


How we handle complaints

Step 1

Please contact us at your earliest convenience with the following information: - Your full name, address and telephone number - Details of any previous correspondence you’ve had with us - Details of your problem or complaint - We will try to give you an answer there and then, but if this is not possible we will take full details from you and arrange for the problem to be investigated.

You can contact us in one of the following ways:
In writing:
Swift Money Limited
1-3 The Courtyard,
Calvin Street,
Bolton,
BL1 8PB

By phone: 0800 567 7444 (calls to this number are now free on mobile phones and landlines)
By email: Complaints@SwiftMoney.com

Step 2

We will try to resolve your complaint straight away. However, if it requires a more in-depth investigation, then we will aim to give you our final response within four weeks. If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.

Step 3

We hope that you'll never have to do this, but if you're not happy with the way we’ve handled your complaint, the outcome of it, or if eight weeks have passed and we have not sent you our final response, you may have the right to refer your case to the Financial Ombudsman Service.

You can contact them in one of the following ways:

In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
By phone: 0800 023 4567 (calls to this number are now free on mobile phones and landlines)
By email: complaint.info@financial-ombudsman.org.uk
Online: http://www.financial-ombudsman.org.uk

Please remember that you will need to refer your complaint to the Financial Ombudsman Service within six months of receiving our final response.

You can also register your complaint with the Online Dispute Resolution website, which has been set up by the European Commission.

Swift Money Payday Loans

Copyright © 2019 - Swift Money Ltd. Registered in England and Wales. All Rights Reserved



Company Number: 07552504
FCA Authorised: 738569
Data Protection: ZA069965

Location
  • Swift Money Ltd

  • 1-3 The Courtyard
    Calvin Street
    Bolton,
    Lancashire,
    BL1 8PB

    Tel: 0800 567 7444

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SwiftMoney.com is a registered trading Name of Swift Money Limited which operate a credit brokering service. Swift Money Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 738569. Swift Money Limited is registered in the United Kingdom. Principal place of business: 1-3, The Courtyard, Calvin Street, Bolton, Lancashire, BL1 8PB

Swift Money are not a direct lender. If you complete an application through our website, it will be shown to our lending and broker partners for their consideration.
We do not charge any fees for the use of our service, but we do receive a commission from our lending and broker partners following successful introductions from our website. Any information we provide is for the purposes of illustrating the lending process only and should not be read as financial advice.

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Useful Information

Warning: Late repayment can cause you serious money problems. For help, go to: moneyadviceservice.org.uk.