Accessibility Statement.

1. Our commitment

Swift Money Limited is committed to making this website accessible to as many people as possible. We believe everyone has a right to use online financial services regardless of disability, the device they use, or the assistive technology they rely on.

This commitment goes beyond legal compliance. Borrowing decisions are important, sometimes urgent. A site that is hard to use puts people who already face barriers at further disadvantage. We work to remove those barriers.

2. Standards we work to

We aim to meet the Web Content Accessibility Guidelines 2.2 at Level AA. WCAG is the international standard for digital accessibility and forms the basis for accessibility law in the UK, EU, much of the rest of the world.

Our service is also designed to comply with:

• The Equality Act 2010, which requires service providers to make reasonable adjustments for disabled people
• The FCA Consumer Duty, which requires authorised firms to act to deliver good outcomes for retail customers, including those in vulnerable circumstances
• The Public Sector Bodies Accessibility Regulations 2018 as a guideline for best practice (although as a private sector firm we are not directly bound by them)

3. What we do to support access

The site is designed and tested with accessibility in mind. Specific things we have done:

• Keyboard navigation. Every interactive element on the site can be reached and operated using only a keyboard. Focus indicators are visible.
• Screen reader support. Pages use semantic HTML landmarks, headings in a logical order, descriptive labels on form fields and buttons.
• Colour contrast. Body text meets or exceeds a 4.5:1 contrast ratio against its background. Large text and interactive elements meet 3:1 minimum.
• Resizable text. Text can be resized up to 200 percent in your browser without loss of content or functionality.
• Reduced motion. Animations are disabled automatically when your operating system requests reduced motion.
• Plain English. We try to avoid unnecessary jargon. Where regulated language must be used, we explain what it means.
• Mobile and touch. The site works at small screen sizes and supports touch input. Tap targets are at least 24 pixels.
• Form clarity. Required fields are marked. Error messages explain what is wrong, how to fix it, are linked back to the relevant field.

4. Known limitations

We know parts of the website are not yet fully accessible. We are working to fix these. The current known issues are:

• PDF documents. Some older PDFs available for download (such as historical compliance documents) may not be fully tagged for screen reader use. We are progressively replacing these with HTML alternatives.
• Lender redirect pages. When you accept a lender's offer you leave our site for the lender's own application form. We do not control the accessibility of those external pages, although we expect lenders on our panel to meet UK accessibility law.
• Loan calculator interaction. Our representative example calculator is operable by keyboard, but the smooth-morphing number animation may briefly distract some users with cognitive sensitivities. The final values displayed are correct and the calculator can be disabled in browsers that respect prefers-reduced-motion.

If you find an issue we have not listed, please report it (see section 8). We treat every accessibility report as a priority.

5. Assistive technology

We have tested our site with the following assistive technology combinations:

• NVDA with Firefox and Chrome on Windows
• VoiceOver with Safari on macOS and iOS
• TalkBack with Chrome on Android
• Voice Control on macOS and iOS
• Browser zoom up to 400 percent
• Operating system text size up to 200 percent

If you use a different assistive technology and encounter problems, please tell us. We may not have tested with your specific setup, your feedback helps us improve.

6. Third-party content

Some content on the website is provided by third parties. This includes embedded fonts, analytics scripts, the lender redirect process. We cannot guarantee the accessibility of third-party content, but we choose providers carefully and prefer those with documented accessibility commitments.

External links on this site are marked with an arrow symbol and open in a new tab. Where we link to a third-party site, we cannot be responsible for the accessibility of that site.

7. Alternative formats

If you cannot access information on this site in its current form, we will provide it in an alternative format on request. This may include:

• Large print versions of policy documents
• Plain text versions of regulated information
• Information read aloud by a member of our customer support team over the phone
• Communication by email rather than telephone, or vice versa

To request an alternative format, contact us using the details in section 8. We will respond within five working days.

8. Report an accessibility issue

If you find anything on the site that is not accessible, or if you need information in a different format, please contact us:

• Email: support@swiftmoney.com
• Through our contact page
• By post: Swift Money Limited, Hamill House, 112 to 116 Chorley New Road, Bolton, BL1 4DH

When you report an issue, please tell us:

• The page where the issue happened (the URL or the page name)
• What you were trying to do
• What went wrong
• The browser, device, or assistive technology you were using, if you know

We will acknowledge your report within two working days, give you an expected timeframe for a fix.

9. Enforcement

If you contact us about an accessibility issue and you are not satisfied with our response, you can escalate it.

Under the Equality Act 2010 in England, Wales, Scotland, the Equality Advisory and Support Service (EASS) provides free advice for individuals who feel they have been discriminated against. They can also help with formal complaints.

If your concern relates to how we have treated you as a financial services customer, you may also have the right to complain to the Financial Ombudsman Service. Our complaints policy explains the process.

10. How this statement was prepared

This statement was prepared in April 2026. It was last reviewed in April 2026.

The statement is based on a combination of automated testing using axe DevTools and WAVE, manual keyboard and screen reader testing, periodic external review.

We will review and update this statement at least once every twelve months, or sooner if a significant change to the site is made.