Frequently Asked Questions

Everything you need to know about our short-term loans.

Straight answers on eligibility, costs, credit checks, repayment, FCA rules and how the Swift Money broker service works. If you can't find what you're looking for, contact us, we're always happy to help.

Part 1 of 8

About Swift Money.

What we do, who we work with and why we're different from a direct lender.

What is Swift Money?

Swift Money is a UK-based credit broker, not a direct lender. We match your application with lenders from a carefully selected panel who offer short-term and payday-style loans from £100 to £3,000, subject to eligibility and each lender's criteria.

Swift Money Limited is authorised and regulated by the Financial Conduct Authority. You can verify our registration on the FCA Register under firm reference number 738569. Using our service is completely free for you. We receive a commission from the lender if your loan is successfully arranged.

Is Swift Money a direct lender or a broker?

Swift Money is a broker, not a lender. We don't make credit decisions and we don't lend you money directly. Instead, we pass your application to our panel of FCA-authorised lenders, who each assess it against their own criteria. If one or more decide to offer you a loan, you'll see the exact terms before agreeing to anything.

The advantage of a broker is that one application gets seen by multiple lenders, improving your chances without the need to submit separate applications (which can hurt your credit score).

Is Swift Money free to use?

Yes. Our service is 100% free for customers. There are no application fees, no admin charges and no hidden costs. We earn a commission from the lender only when a loan is successfully arranged. This is clearly disclosed under FCA rules for credit brokers.

Be cautious of any broker that asks for an upfront fee, Citizens Advice warns that upfront fees for loans can be a sign of a scam.

How is my application data protected?

Your data is encrypted in transit using industry-standard SSL, stored securely and only shared with FCA-regulated lenders matched to your application. We never sell your information or pass it on for third-party marketing without your explicit consent.

Swift Money is registered with the Information Commissioner's Office under reference ZA069965. Full details of how we handle your data are in our Privacy Policy.

Can I apply for multiple loans at once through different brokers?

We strongly recommend applying through one broker at a time. Multiple simultaneous applications can harm your credit score because each can trigger a hard search on your credit file. Multiple hard searches in quick succession look to lenders like a sign of financial distress, which reduces your approval chances everywhere.

A single application through Swift Money is shown to multiple lenders in parallel using one soft search, so you get the benefit of multiple lenders without the credit file damage.

Part 2 of 8

Eligibility & who can apply.

The basic criteria for a short-term loan and what lenders will look at beyond the minimum.

Who can apply for a short-term loan?

To apply through Swift Money you must meet these minimum criteria:

  • Be aged 18 or over
  • Be a UK resident
  • Have a UK bank account and debit card
  • Have a regular source of income. this can be employment, pension or eligible benefits
  • Provide valid contact details (email, phone, home address)

Meeting the basic criteria does not guarantee approval. Each lender on our panel makes its own decision based on your individual financial circumstances, credit history and affordability.

Can I get a short-term loan if I'm on benefits?

Some lenders on our panel will consider applications from customers whose income includes eligible benefits, provided the income is regular, sufficient and demonstrably the applicant's own. However, many lenders prefer employment or pension income and approval is never guaranteed.

If you rely on benefits and are struggling financially, please speak to a free debt advice service such as StepChange, National Debtline or MoneyHelper before borrowing. They may be able to access hardship grants or budgeting support that doesn't leave you with debt to repay.

Can I get a short-term loan with bad credit?

Yes, many lenders on our panel consider applications from people with adverse credit. Lenders look at affordability and your current ability to repay alongside your credit history, so a poor credit score alone doesn't mean automatic rejection.

That said, approval is never guaranteed. Lenders must follow FCA affordability rules, so they'll look at your income, outgoings and existing commitments carefully. If you have current problem debts, a short-term loan is unlikely to be suitable. Speaking to a free debt advice service first is a better option.

For more detail on what's available, see our bad credit loan guide.

Do I need a guarantor to apply?

No. The lenders on Swift Money's panel don't require a guarantor. Your own financial circumstances, such as income, outgoings and affordability are what's assessed, not someone else's agreement to cover you.

Guarantor loans are a separate product where a friend or family member agrees to repay if you can't. If that's what you're looking for, we're not the right broker, but we'd always suggest considering whether it's fair to put that obligation on someone else first.

Does it matter if I rent, live with parents or own my home?

Your housing situation doesn't disqualify you. Tenants, homeowners and those living with family can all apply. What lenders care about is verifying your identity and address and that your income and outgoings support the repayments.

However, how long you've lived at your current address may be factored into a lender's decision, as stability is one of the things they assess.

Can I apply if I'm self-employed?

Yes. Self-employed applicants are welcome. You'll need to demonstrate a regular, verifiable income. This might involve providing bank statements or other evidence of earnings. Some lenders may ask for recent tax returns if your income is irregular.

If your income varies significantly month to month, it's worth borrowing only against a conservative estimate of what you'll earn in the repayment period.

Part 3 of 8

Costs, interest & APR.

Exactly what you'll pay, how the FCA caps protect you and how to read a quote properly.

How much does a short-term or payday loan cost in the UK?

Under FCA rules for high-cost short-term credit (HCSTC), three hard caps apply to every loan on our panel:

  • 0.8% per day — the maximum combined interest and fees charged per day
  • £15 — the maximum default fee a lender can charge if you miss a payment
  • 100% total cost cap — you'll never repay more than twice the amount originally borrowed, including interest, fees and charges combined

These are legal maximums, not typical rates. Actual costs vary by lender, loan size and term. Your quote will always show the exact APR, total repayable and monthly payments before you commit. See the FCA rules on high-cost short-term credit for full detail.

What is APR, why is it so high on payday loans?

APR stands for Annual Percentage Rate. It expresses what borrowing would cost if you held the loan for a full year, including interest and mandatory fees as a standard percentage.

APRs on short-term loans look alarmingly high because APR assumes borrowing for 12 months, but most payday loans run for just a few weeks or months. The actual cost on a short loan is much smaller in absolute terms than the APR suggests. Always look at the total amount repayable alongside the APR to judge the real cost.

Representative Example

£1,000 borrowed over 18 months with monthly repayments of £89.22. Total repayable £1,605.96. Interest £570.44 at an annual interest rate of 59.97% (fixed). Representative APR 79.5% (variable). Rates from 48.1% APR to a maximum of 1721% APR.

What's the difference between the interest rate and the APR?

The interest rate is the percentage charged on the amount borrowed. The APR (Annual Percentage Rate) is a broader measure, it combines the interest rate with any mandatory fees, expressed as an annualised figure, so you can compare different credit products on a like-for-like basis.

A loan with no fees will have an APR close to its interest rate. A loan with setup or admin fees will have a higher APR than its headline interest rate.

Are there any hidden fees or upfront costs?

No. Swift Money charges you nothing. Lenders on our panel must disclose all costs, interest, fees and charges before you accept a loan. FCA rules require total cost transparency upfront.

Any lender or broker asking for upfront fees before a loan is issued should be treated with extreme suspicion. This is a known scam pattern. If you're ever asked to pay a fee to receive a loan, contact Action Fraud and do not pay.

What happens to the cost if I repay early?

Early repayment saves you money. Under the Consumer Credit Act 1974, you have a legal right to repay all or part of your loan early at any time. You'll only pay interest for the days you actually had the money.

Most lenders won't charge an early repayment fee on short-term loans. Contact your lender directly to request a settlement figure before making a partial or full early repayment.

Part 4 of 8

Credit checks & your score.

How our soft search works, what a hard search looks like and how borrowing affects your credit file.

Will applying through Swift Money affect my credit score?

No, the initial eligibility check with Swift Money uses a soft search, which is not visible to other lenders and does not affect your credit score. It leaves no mark on your credit file.

Only if you proceed with a specific lender's offer will they perform a hard search, which is visible to other lenders and can temporarily reduce your score slightly. You'll always know before any hard search happens.

What's the difference between a soft search and a hard search?

A soft search (also called a soft credit check) is an informal look at your credit file that doesn't affect your score. It's used to check eligibility and is invisible to other lenders. You can run unlimited soft searches without any impact.

A hard search is a formal credit check recorded on your file, visible to other lenders for up to 12 months. Multiple hard searches in quick succession can hurt your score because they suggest to lenders that you're repeatedly applying for credit.

You can see your own soft and hard searches for free through agencies like Experian, Equifax, TransUnion, or via checkmyfile (all three).

Are "no credit check" payday loans real?

No. Any FCA-authorised lender must conduct creditworthiness and affordability checks before lending. This is a legal requirement to protect consumers. A lender claiming to offer credit with no checks whatsoever is either misleading you or operating illegally.

What some lenders mean by "no credit check" is that they rely on Open Banking or bank statement analysis rather than a full credit file search. This is different from skipping checks entirely.

Phrases like "guaranteed approval" and "no refusal payday loans" are also not legitimate, approval always depends on the affordability assessment.

Will repaying a short-term loan on time help my credit score?

Repaying any credit commitment on time and in full contributes positively to your credit history. However, some mainstream lenders (for mortgages and prime personal loans) view evidence of payday borrowing as a negative signal regardless of whether it was repaid on time, because it can suggest financial stress.

If your goal is specifically to build or rebuild credit, products like credit-builder credit cards or a credit-builder account are usually better tools than short-term loans.

What happens to my credit score if I miss a repayment?

Missed and late payments are reported to credit reference agencies and will stay on your credit file for six years. This can significantly hurt your ability to get credit in the future, including mortgages, car finance and mainstream loans.

If you're struggling to repay, contact your lender immediately, don't wait. Lenders must treat customers in financial difficulty fairly (it's an FCA rule called Treating Customers Fairly) and can often offer repayment holidays or restructured plans. Ignoring the problem makes it worse.

Part 5 of 8

Applying for your loan.

What the process looks like, how long decisions take and when money actually lands in your account.

How long does the application take?

The online form takes around 2 minutes to complete. You'll need your personal details, address history, employment/income information and UK bank account details ready.

In most cases you'll get an instant on-screen decision. Occasionally a lender may take a little longer to review your application manually, up to a few minutes, but this is uncommon.

Ready to start? Apply now.

How quickly will I receive the money if approved?

Most lenders transfer funds via Faster Payments, which is usually within 1 hour of acceptance. Many banks credit the money within minutes of receiving it. Some lenders may use the older BACS system, which can take 1 - 3 working days.

Applications completed outside normal banking hours, at weekends, or on bank holidays may be processed the next working day.

For more detail, see our page on same day loans.

How much can I borrow?

Through Swift Money you can apply to borrow from £100 up to £3,000. The amount you're offered depends on your individual circumstances, the lender's affordability assessment and your credit history.

Not all lenders on our panel offer amounts up to £3,000, smaller amounts are more commonly available. Only borrow what you genuinely need and can comfortably repay.

For specific amounts, see our guides on small loans and payday loans.

What is the loan term - how long can I borrow for?

Loan terms on our panel range from 3 month to 24 months, depending on the lender and your preferences. Traditional one-month payday loans are less common now and most modern short-term loans are repaid in fixed monthly instalments over 3 to 12 months.

Longer terms mean lower monthly payments but more interest paid overall. Shorter terms cost less in total but have higher monthly payments. Choose the shortest term you can comfortably afford.

What details will I need to provide?

You'll need to provide:

  • Personal details (name, date of birth, marital status)
  • Contact details (home address, email, phone)
  • Employment details (employer name, role, monthly income)
  • Banking details (account number, sort code, debit card)
  • A brief summary of your outgoings (rent, bills, existing commitments)

All information is transmitted securely using SSL encryption and stored to UK data protection standards.

Do I have to accept a loan offer if I get one?

No. Every loan offer is no-obligation. You can review the full terms, amount, interest, monthly payments, total repayable, APR and choose to decline without any consequences. Nothing is binding until you electronically sign the lender's credit agreement.

Always take a moment to review an offer before accepting. If something looks unclear, ask the lender directly before committing.

Why might my application be declined?

Common reasons for decline include:

  • Failing affordability checks. Your income is not sufficient to cover the repayments on top of existing commitments
  • Incomplete or inconsistent information on your application
  • Recent missed payments or defaults on your credit file
  • Multiple recent credit applications
  • Active bankruptcy, IVA or debt relief order
  • Insufficient UK residency or banking history

Being declined isn't a judgement, lenders have to turn down applications where they don't believe lending would be in your interests. If you have been declined, avoid applying elsewhere immediately and consider speaking to a free debt advice service.

Part 6 of 8

Repaying your loan.

How repayments work, what a CPA is and what to do if you can't pay on time.

How do I repay my loan?

Repayment is usually collected automatically on the dates agreed in your credit agreement. Most lenders use one of two methods:

  • Continuous Payment Authority (CPA). The lender takes the agreed amount directly from your debit card on the due date
  • Direct Debit. The lender requests the payment from your bank account under the Direct Debit Guarantee

Some lenders also offer the option to pay manually by bank transfer or debit card through their online portal. Your exact repayment method will be set out in your loan agreement before you sign.

What is a Continuous Payment Authority (CPA)?

A CPA gives the lender permission to take payment directly from your debit card on the agreed date, without needing to request each payment manually. It's the most common repayment method for short-term loans.

Under FCA rules, a CPA can only be used twice to collect a missed payment after that, the lender must contact you directly to arrange payment another way. You have the right to cancel a CPA at any time by contacting both the lender and your bank.

For more detail, see MoneyHelper's guide on CPAs and payday loans.

Can I repay my loan early?

Yes. Under UK consumer credit law you have the right to repay your loan early at any time, in part or in full. You'll only pay interest for the days you actually had the money. Early repayment saves you money.

Most lenders don't charge an early repayment fee on short-term loans. Request a settlement figure from your lender before paying off early so you pay exactly the right amount.

Is there a cooling-off period?

Yes. You have a 14-day right to withdraw from your credit agreement without giving a reason, starting from the day after the agreement is made. If you withdraw you'll still need to repay the principal plus any interest accrued for the days you had the money, but you won't pay any fees or charges for withdrawing.

To withdraw, contact your lender in writing (email or letter). This right is set out in the Consumer Credit Regulations 2010.

What happens if I can't repay on time?

Contact your lender immediately. FCA rules require lenders to treat customers in financial difficulty fairly and to consider reasonable alternatives such as rescheduled payments, payment holidays or affordable repayment plans.

If you miss a payment without contact, you can expect:

  • A late/default fee (capped at £15 under FCA rules)
  • Additional interest on the outstanding balance
  • The missed payment being recorded on your credit file
  • Further contact attempts by the lender

Don't take out a new loan to pay off an existing one, this is how the debt spiral starts. Free, confidential help is available from StepChange, National Debtline, or Citizens Advice.

Can my loan be rolled over if I can't pay?

FCA rules cap rollovers at a maximum of two times. Rolling over extends the loan term in exchange for additional interest and fees, it can significantly increase the total cost. Lenders are not required to agree to a rollover; it's at their discretion.

Rollovers should be a last resort. If you're in difficulty, asking for a restructured repayment plan (where the remaining balance is spread over several affordable monthly payments at existing interest rates) is usually a better option than rolling over.

How do I cancel a CPA if I need to stop payments?

You have the legal right to cancel a CPA at any time. To do it properly:

  • Contact the lender in writing and tell them you're cancelling the CPA. National Debtline has a free letter template.
  • Contact your bank and tell them to stop allowing the CPA. Your bank is legally required to stop the payments.
  • Arrange an alternative way to repay your loan. Cancelling the CPA doesn't cancel the debt and missing payments will still damage your credit file.

Do this at least one working day before the next scheduled payment, otherwise the bank may not be able to stop it in time.

Part 7 of 8

Regulation & your rights.

How short-term lending is regulated in the UK and the protections the FCA gives you.

Are payday loans regulated in the UK?

Yes. All short-term lenders and credit brokers in the UK must be authorised and regulated by the Financial Conduct Authority (FCA). Every lender on Swift Money's panel holds FCA authorisation.

Since 2015, the FCA has enforced strict rules on high-cost short-term credit, including the 0.8% daily cap, the £15 default fee cap and the 100% total cost cap. These rules have dramatically reduced the cost of payday lending compared to the pre 2015 industry.

You can verify Swift Money on the FCA Register (Firm Reference 738569) and verify any lender before accepting their offer.

How do I check if a lender is FCA authorised?

Search for the lender's name or FCA Firm Reference Number on the FCA Financial Services Register. Every UK-authorised lender is listed there. The Register shows what activities the firm is permitted to carry out and flags any current restrictions or warnings.

If a lender isn't on the Register, do not borrow from them. Unauthorised lending is illegal in the UK and unlicensed lenders (sometimes called loan sharks) have no legal basis to collect debts.

What rules must a payday lender follow?

FCA-authorised lenders must:

  • Assess your creditworthiness and affordability before lending
  • Keep interest and fees below 0.8% per day of the amount borrowed
  • Cap default fees at £15
  • Ensure the total cost never exceeds 100% of the amount borrowed
  • Limit rollovers to a maximum of two
  • Limit CPA collection attempts to two per missed payment
  • Display the FCA-required warning about late payment in all advertising
  • Treat customers in financial difficulty fairly
  • Be a member of at least one price comparison website (if online)

Full detail is on the FCA's high-cost short-term credit page.

How do I make a complaint?

Always raise a complaint with the firm first, either the lender or, for broker matters, with Swift Money. We'll respond within the timeframes set out in our Complaints Policy.

If you're not satisfied with the response or we haven't replied within eight weeks, you can refer your complaint to the Financial Ombudsman Service, a free, independent dispute resolution service. You can call them on 0800 023 4567 or use their online form.

For concerns about how your data has been handled, contact the Information Commissioner's Office.

What is "treating customers fairly" (TCF)?

Treating Customers Fairly is a core FCA principle that all regulated firms must follow. It means lenders and brokers must put your interests at the centre of their business, making sure products are suitable, costs are clear, sales processes don't pressure you and customers in difficulty are helped rather than punished.

Swift Money's commitments under TCF are set out on our Treating Customers Fairly page. If you feel we've fallen short, please tell us, we take it seriously.

Part 8 of 8

Help, advice & alternatives.

Free, independent support if you're worried about money or looking for lower-cost options.

What are the alternatives to a payday loan?

Before borrowing short-term, consider cheaper options:

  • Credit unions - member-owned, not-for-profit lenders offering small loans at capped rates. Find one at findyourcreditunion.co.uk.
  • Authorised overdraft - usually cheaper than a payday loan for short, small shortfalls. Check your bank's rate first.
  • 0% purchase or balance-transfer credit cards - if you have good enough credit to qualify
  • Government budgeting loans - interest-free loans for people on certain benefits. Apply via gov.uk.
  • Friends or family - potentially cheapest, but put the arrangement in writing to avoid disputes
  • Speak to the person you owe - bill companies, landlords and councils often offer payment plans for people in temporary difficulty

If you rely on short-term loans regularly, something deeper may be wrong with your budget and short-term credit is making it worse, not fixing it.

Where can I get free debt advice?

Free, confidential, independent debt advice is available from several UK charities and services:

None of these services will charge you, pressure you or give you a worse outcome than trying to sort things out alone.

I think I'm in a debt spiral, what should I do?

A debt spiral is when you keep borrowing to repay existing borrowing. The total amount you owe grows each cycle, even if you haven't spent any new money. It's a serious but very recoverable situation.

  • Stop borrowing immediately, even if it means temporary pain elsewhere
  • Call a debt charity, StepChange, National Debtline or Citizens Advice. They'll help you understand your options, from informal arrangements to formal solutions like Debt Relief Orders or IVAs.
  • Don't ignore letters or calls, creditors are required to work with you under FCA rules if you engage, but they have other options if you don't
  • Look at free services like Breathing Space — a government scheme giving you up to 60 days of legal protection from creditors while you get advice

Asking for help isn't failure, it's what the system is designed for and most people who use debt advice services end up in a much better financial position than they would otherwise.

Are short-term loans a good idea for everyone?

No. Short-term loans are designed for genuine, one-off short-term needs, an unexpected bill, an emergency car repair or a boiler breaking down. They're not suitable for:

  • Regular recurring expenses (rent, bills, food)
  • Paying off other debts
  • Discretionary spending (holidays, luxuries)
  • Anyone already struggling with debt or unstable income

If you're in any doubt, don't borrow. Speak to a free advice service first, they'll help you weigh up whether a loan genuinely helps your situation or makes it worse.

Warning

Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk.

Where can I learn more about managing money?

Excellent free resources for budgeting, saving and building credit include:

Swift Money also publishes free guides on related topics. See our pages on payday loans, short-term loans and bad credit loans.

Still have a question?

Our customer support team is happy to help with anything we haven't covered here. Click the button below to get in touch with our team today.